Customer Policies
1. Returns & Exchanges Policy
At JAHAZI, we take pride in craftsmanship and quality. If your purchase does not meet expectations, we are happy to assist under the policy below.
Eligibility
- Requests must be made within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in original condition.
- Original tags, labels, and packaging must be intact.
- Proof of purchase is required.
Non‑Returnable Items
- Final Sale items
- Innerwear, swimwear, and accessories
- Customized or personalized items
Exchanges
- Size or color exchanges are allowed subject to stock availability.
- Only one exchange per item.
- If replacement is unavailable, store credit will be issued.
Returns & Refunds
- Refunds are issued as store credit or original payment method.
- Delivery charges are non‑refundable unless item is defective.
- Processing time: 7–14 working days.
Defective or Incorrect Items
- Notify within 48 hours of delivery.
- JAHAZI will cover return shipping.
Terms & Conditions
By using JAHAZI platforms or purchasing our products, you agree to the following terms:
General
JAHAZI reserves the right to update these terms at any time.
Product Information
Prices include applicable taxes unless stated otherwise. Orders are confirmed upon successful payment.
Pricing & Payment
Prices include applicable taxes unless stated otherwise. Orders are confirmed upon successful payment.
Orders & Availability
Orders are subject to availability. JAHAZI may cancel orders due to errors or stock issues.
Shipping
Delivery timelines are estimates and may vary due to logistics.
Intellectual Property
All branding, designs, and content are exclusive property of JAHAZI.
Intellectual Property Rights
All branding, designs, and content are exclusive property of JAHAZI.
Limitation of liability
JAHAZI shall not be liable for indirect or consequential damages.
Governing Law & Jurisdiction
These terms are governed by the laws of Kenya.